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I’ve been automatically logged out of the application service

For security reasons the application service has a 30 minute inactivity time out.

If you are leaving your computer for a prolonged period of time we recommend signing out of the application service. This is not only good information security practice it will ensure that your application data is saved. Once you return to your computer you can sign back in and resume your application.

If you are entering a large amount of data onto a single application form page, we recommend periodically clicking the ‘next’ or ‘save and close’ button in order to save your application data and avoid losing information.

Alternatively, write out your answer in a file on your computer and then copy and paste the text into the application service.


    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2024 Planning Portal.

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2024 Planning Portal.