My account has become locked

If you have been locked out of your account due to too many failed password attempts you will need to contact the Planning Portal Service Desk¹, via phone or email, to request that it is unlocked.

The Service Desk team can also help you reset your password if it is unknown or forgotten.

1. https://planningportal.pp.tqinfra.co.uk/services/help/contact-the-planning-portal