What actions are required if users or their nominees had their payment processes cancelled as part of the 2023 increases?

Both parties will have been informed by email that the user who originally made the application will need to take the following steps: 

1. Log in to the Planning Portal, and navigate to the application 
2. Recalculate the fee 
3. Restart the ‘Pay and submit’ process 
4. Complete payment for the application (or make a new nomination for payment) 

If the user or nominated party has already made a payment for the application (e.g. initiated a bank transfer or posted a cheque) then, once the third step above is completed, please contact our finance team at variations@planningportal.co.uk to discuss the best way to ensure the correct new amount is paid.