Making an online planning application

• Clear your browser cache before logging into the Planning Portal – this will ensure that the system loads the information into your application correctly and does not display any outdated information. Learn how to clear your browser cache¹.
• Start a new session by going to https://www.planningportal.co.uk/app² and logging in using the link in the top right corner of the page before starting an application or going to your application list.
• Name your application using the site address – this allows you to easily identify it later and helps the Local Planning Authority (LPA) identify your application when they receive it.
• Complete the forms in sentence case – normal upper and lower case writing with a capital letter at the start of each sentence – to aid the LPA in processing it.
• Archive your application once the LPA has received it. You can tell when the application has been received by the LPA as its status will change to ‘Received by LPA’.

Electronic Communications

We encourage users to always include their email address on the application form so that LPAs can communicate electronically throughout the process.

Please note: Where an application is made online, the applicant shall be taken to have agreed:

• for the LPA to use such communications for the purposes of the application;
• that the applicant’s address for those purposes is the address provided with the application; and
• that this agreement shall remain until the applicant gives the LPA written notice to stop using electronic communications.

1. https://planningportal.pp.tqinfra.co.uk/services/help/faq/applications/my-application-isn-t-displaying-the-latest-saved-information
2. https://www.planningportal.co.uk/app