Making an online building control application

• Clear your browser cache before logging in – this will ensure that the system loads the information into your application correctly and does not display any outdated information. Learn how to clear your browser cache¹.
• Start a new session by going to www.planningportal.co.uk/app² and logging in. You will use the same log in credentials to access both planning and building control applications.
• Name your application using the site address – this allows you to easily identify it later and helps the building control body to identify your application when they receive it.
• Complete the forms in sentence case – normal upper and lower case writing with a capital letter at the start of each sentence - to aid the building control body to process it.
• Storing your application once the building control body has received it. You can tell when the application has been received by the building control body as its status will change from ‘submitted’ to ‘received’.

Electronic communication

We encourage users to always include their email address on the application form so that building control bodies can communicate electronically throughout the process.

Please note: Where an application is made online, the applicant shall be taken to have agreed that:

• the building control body can use such communications for the purposes of the application;
• the applicant’s address for those purposes is the address provided with the application; and
• this agreement shall remain until the applicant gives the building control body written notice to stop using electronic communications.

1. https://www.planningportal.co.uk/faqs/faq/79/my_application_isn_t_displaying_the_latest_saved_information
2. http://www.planningportal.co.uk/app